Refund Policy

Thank you for choosing Albusi GmbH for your business document needs. We are committed to delivering high-quality work and ensuring your satisfaction. Please read our refund policy carefully.

Consulting Services

For custom consulting engagements (pitch decks, business plans, financial models, market research produced for a specific client):

• Before work begins: Full refund available if you cancel before our consultants have started work on your project.
• After work begins: Partial refund may be issued at our discretion, deducting for work already completed.
• After delivery: We offer a revision round to address any significant gaps between your brief and the delivered document. Refunds after delivery are considered on a case-by-case basis.
• Quality guarantee: If we fail to deliver a document that materially matches the agreed brief, we will revise at no cost or issue a refund.

Digital Templates and Downloads

Due to the digital nature of our template products (which are immediately accessible upon download), refunds for template purchases are generally not available once the file has been accessed. Exceptions are made in the following cases:

• The file was corrupted or inaccessible at the time of download
• The delivered file materially differs from the description on the product page
• A technical error resulted in a duplicate charge

How to Request a Refund

To request a refund, please contact us at al@albusi.com within 14 days of your purchase. Include:

• Your order reference or the email address used for the purchase
• The reason for your refund request
• Any relevant documentation (screenshots, the brief you provided, etc.)

We aim to respond to all refund requests within 3 business days.

Refund Processing

Approved refunds are processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Questions

If you have questions about our refund policy, please contact us at al@albusi.com.

Albusi GmbH
Witikonerstrasse 487
8053 Zurich, Switzerland