At Albusi, unlike other platforms and marketplaces, we want to ensure fairness for you as a buyer or a client as well as the freelancers. Hence, our refund policy is quite straightforward.
- Given that no work has been conducted on your service or within 24 hours after ordering, you are entitled to a complete refund (without the 5% payment processing fees.)
- A special case would be if you had personally requested the freelancer to start working and delivering before 24 hours. In that case, this point does not apply.
- Given that partial work has been conducted on your service, you will contact the freelancer to assess the percentage of the overall work done. Accordingly, once you reach an agreement, you will be issued the agreed-on refund.
- Given that you have received work that is unsatisfactory at the end of the project. (Note that, the freelancers are informed to always deliver a design concept and detailed structure in order for you to get a glimpse of the final product.)
- You will inform the freelancer and try to reach a satisfactory agreement for both ends.
- If an agreement has not been reached, then the final escalation process could be requested.
- The final escalation process:
- You will request this via email to support@albusi.com
- Our CEO will review the email communication between you and the freelancer, as long as you have communicated through the albusi domain email, as well as review the final product. There could be questions for you and the freelancer. Eventually, there will be an outcome from the CEO that is non-debatable.
Final Note and Remarks:
At Albusi, our rate of final escalations is approximately 1% as our business consultants ensure the process goes smoothly in each phase.